The following TERMS AND CONDITIONS are very important. Please ensure you are familiar with these details prior to confirming your itinerary to ensure that we have met our undertaking to you. Please READ the below completely and submit your digital signature to accept these Terms and Conditions electronically.
 
CONDITIONS OF BUSINESS
TRAVEL INC & CRUISE INC acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers including but not limited to; tour operators, airlines, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. We act on behalf of these principles and 3rd party suppliers and are not responsible for acts of error or omission made by them or their agents.
 
COVID 19 PANDEMIC DISCLAIMER The COVID-19 pandemic has presented many challenges in the travel industry with travel arrangements being inconvenienced or affected by airline or supplier cancellations and changes to their schedules, including but not limited to, restrictions placed on travel by the governments of many countries and adherence to specific country regulations.
 
By signing these Terms and Conditions, you are accepting these conditions and release TRAVEL INC & CRUISE INC from any responsibility with regards to the below:

Personal Responsibility: You agree that it is your personal decision to travel and you are doing so with the full knowledge of current travel recommendations and travel restrictions with regards to the risk associated with COVID-19. TRAVEL INC & CRUISE INC assumes no responsibility in this regard and shall not be liable for any unsafe conditions or health hazards including pandemics or other illnesses in any manner whatsoever. You must review the latest health information provided by the World Health Organization and the regulations and requirements as dictated by each destination or transit countries as well as airlines, cruise lines and other Travel Service Providers included in your itinerary before embarking on your journey to ensure that you have all the specific information relating to your trip. 

COVID It is the passenger's responsibility to ensure that all COVID related requirements are met prior to travelling. Where a negative PCR test is required, it is up to each traveller to make the necessary arrangements with authorised Labs and cover the costs thereof within the time frame required prior to their arrival in any country included in their itinerary. 

TravelDoc is a free site that quickly and efficiently verifies passengers’ international travel documentation and health requirements, including those related to Covid-19, based on the travellers’ routing and destination. An alternative resource is www.iatatravelcentre.com/world.php. We recommend you verify this information with the official information supplied by the country of your destination as well as those countries your itinerary may transit. Please also ensure you are familiar with the regulations of the airlines you are travelling with as they too have specific requirements.

The regulations change daily without notice. Please ensure you constantly update the information relevant to your itinerary. 

Where possible, please provide us with your overseas contact number

All Visa & Health Certificate requirements are the responsibility of the traveller

Rules of Travel Suppliers and Governments: 

TRAVEL INC & CRUISE INC shall not accept any responsibility for Covid-19-related requirements that are imposed by travel suppliers, airlines or governments, such as health affidavit forms, health screenings prior to departure or on arrival and/or Covid-19 tests. For the latest information you are required to check with the airlines included in your itinerary, as well as government websites of the countries you are travelling to and transiting through. For information on the specific requirements for hotels, cruises, coach tours and other travel products and country specific information, you are required to check the specific websites for information on their specific health requirements. You are further required to check on the current requirement as changes occur constantly and without notification. 

Changes and/or cancellations of a service: Reservations may be affected by unexpected changes by the respective airline, supplier and/or policies of the Governments of the countries in your journey. TRAVEL INC & CRUISE INC shall not be held liable for costs incurred, should that information require changes to your booking.
 
Refund fees: TRAVEL INC & CRUISE INC will endeavour to assist you to the best of its ability with obtaining any refunds which may be due or rebooking trips using future credits where applicable, for which we may charge a service fee, however, TRAVEL INC & CRUISE INC has no control in respect of the refund which will be governed by the original Travel Service Provider Terms and Conditions, including any penalties (changes or cancellation) imposed by the respective airlines/suppliers utilized in your booking.
 
Financial Conditions of Travel Service Providers: TRAVEL INC & CRUISE INC acts at all times as an agent, sub agent or broker for various principals and other 3rd party suppliers including but not limited to tour operators, airlines, cruise companies, car hire and touring firms, hotels and other providers of tours, transport, sea or land arrangements and other travel-related services such as visas. TRAVEL INC & CRUISE INC will, to the best of our abilities, engage with Travel Service Providers whom we have found to be reputable, of good financial standing and provide quality products and services but TRAVEL INC & CRUISE INC has no special knowledge of every suppliers’ individual financial situation and cannot accept any liability for a supplier which may in future default, or for recommending future travel credits with suppliers which may go out of business by the time the client wishes to use the credits.
 
RELEASE: You hereby expressly assume all of the risks and dangers covered in paragraphs above, and you hereby expressly agree to release, discharge and hold us, employees, officers, directors, associates, affiliated companies, harmless against any and all liability, actions, causes of actions, suits, claims and demands of any and every kind and nature whatsoever which you now have or which may hereafter arise out of or in connection with these risks and dangers. 

SOUTH AFRICAN DOMESTIC TRAVEL 
Domestic Travellers are required to have proof of their identity such as a South African ID Book, Drivers license or passport. Infants and Children under the age of 18 and must travel with their birth certificate or ID book (if 16yrs or older)
Foreign Nationals will be required to travel with their Passports. 

CONFIRMATION OF YOUR BOOKING
TRAVEL INC & CRUISE INC will provide written confirmation of your booking. Please ensure you read, understand and agree with the details therein.
 
SERVICE CHARGES
TRAVEL INC & CRUISE INC reserves the right to apply Service Charges for the services provided to facilitate your booking. These will be included in the prices quoted to you prior to booking or at the time of making any changes. Service Charges may include but are not limited to: booking, ticketing, documentation, amendments, cancellation, communications, consultation and administration and refund fees. All service charges are non-refundable.

RESERVATIONS MUST BE RESERVED WITH NAMES AS PER PASSPORTS OR ID BOOKS
All reservations must be made in the name detailed in your Passport or ID. Suppliers will not permit name changes and passengers will be denied boarding if their name detail is not correct.
 
DEPOSITS
All bookings must be accompanied by the required deposit or full payment, depending on the airline, tour operator or 3rd party supplier used and will be governed by their specific Terms & Conditions. Most deposits are non-refundable. TRAVEL INC & CRUISE INC reserves the right to cancel a booking should the required deposit not be received by the due date. Payment of a deposit does not guarantee the price quoted - this may be affected by rate of exchange fluctuations and other factors beyond TRAVEL INC & CRUISE INC control.
 
PAYMENTS Payments made to Travel Inc for 3rd party providers do not remain with Travel Inc. They are immediately paid on to the 3rd party provider. Any refund will be subject to the T & Cs and authority of the 3rd Party and are not under the control of Travel Inc.

Full payment is required as dictated by the Travel Service Provider. Balances due should be confirmed prior to payment as prices may have fluctuated with the rate of exchange. 

FORMS OF PAYMENT ACCEPTED BY TRAVEL INC & CRUISE INC 

• EFT (electronic funds transfer) or Direct Deposits into one of the bank accounts indicated below

• Most major Credit or debit cards

• 3D Secure Online credit card payment (Please ensure your credit card is set up for 3D Secure transactions)

• 3rd Party Supplier Online Credit Card payments via the Supplier's website - please send proof of payment to your Consultant once completed.

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BANK DETAILS WILL BE INCLUDED ON INVOICES

PLEASE CHECK YOUR DOCUMENTATION 
When you receive your travel documents, vouchers or tickets, please take the time to check that they are correct and in order.
 
TC01 DECLARTION OF GOODS ON DEPARTURE
We recommend that you register your personal goods prior to departure from SA. The necessary TC01 form can be completed and stamped by SARS at the Customs desk at the airport prior to your departure. This office is usually located in the area prior to security at leading to Immigration or the Departure gates. Registering your goods is not compulsory however, should you not register your valuables or be able to provide proof of purchase prior to your departure you may be liable for import duties or a fine. Please refer to www.sars.gov.za for further information.
 
CANCELLATION AND AMENDMENTS
TRAVEL INC & CRUISE INC and the 3rd party suppliers will charge cancellation fees. Please ensure you are familiar with 3rd party supplier's Terms and Conditions. TRAVEL INC & CRUISE INC Service charges are always non-refundable in the event of cancellation for any reason.
 
CHANGES TO AIR TICKETS AND NO SHOW PENALTIES
If changes are made to flights prior to departure, this will require the recalculation of the entire airfare. Penalties and additional taxes as well as upgrades may need to be collected. Changes made to a ticket once travel has commenced will be subject to availability and may attract penalties and require upgrading. Airlines will charge a NO SHOW FEE if you fail to check in for your scheduled flight. Your ticket may be non-refundable if not cancelled or changed before departure.

If you amend your existing ticket your baggage allowance may also change.
 
EMERGENCY CONTACT
Our Emergency contact number is 083 629 4459. Please ensure we have yours when you travel. 

BAGGAGE

Your baggage allowance will vary according to the airline, class of travel and the routing you have chosen. Most Discounted airfares and airlines do not allow free checked baggage allowance. Please ensure you are familiar with the baggage allowance permitted on your quotation prior to authorising the issuance of the ticket.

• Hand luggage restrictions depend on the airline but generally should not exceed 5-7KG - please confirm with the specific airlines included in your itinerary.

• Airlines will charge for excess baggage. It may be cheaper to purchase additional baggage prior to check in.

• Booking separate tickets may affect your baggage allowance. Please ensure you are familiar with the baggage allowance for each ticket.

• Travelling to the USA – Specific locks are required for travel in the USA 

DUTY FREE CUSTOMS ALLOWANCES
Please ensure you are familiar with the Customs Duty and Duty Free allowance for your specific country of destination as well as those for your return to SA. https://www.sars.gov.za/customs-and-excise/travellers/arrival-in-sa/

 
DOWNLOAD TRAVEL SERVICE PROVIDER APPS & AIRLINE ONLINE CHECK-IN
We highly recommend that you download the airline or Travel Service Provider app and upload your travel details. Cruise Lines in particular use apps which greatly enhance your experience with them. Airline check-in online should be done wherever possible. This process includes essential information and should be done by the traveller themselves – not a third party – and may be done using the Travel Service Providers app or websites. Airline Online check ins are usually available 24 hours before the departure time of your flight but please check with each airline.

AIRPORT CHECK-IN TIMES
TRAVEL INC & CRUISE INC recommend an airport check-in time of 4 hours prior to departure for international flights and 2 hours check-in time for South African domestic flights. These are a guide only and may vary at any time due to security and other factors at the airport. DOMESTIC CHECKIN CLOSES STRICTLY 45 MNUTES PRIOR TO DEPARTURE. International Checkin normally closes 2 - 3 hours prior to departure. We recommend all flights are reconfirmed at least 72 hours prior to departure. Although this is not normally mandatory there are frequent schedule changes which may result in missed connections. 

FLIGHT CONNECTIONS
TRAVEL INC & CRUISE INC recommends a minimum 4 hours connecting time between flights and at least 5 hours for connecting flights within the USA. You must utilise your flight coupons in the sequence that they were originally booked and displayed on your ticket. Should you miss your connection the airline may cancel the remaining sectors and you will be required to purchase a new ticket at your own expense. If separate tickets are issued, neither airline will be responsible for missed connections due to the late arrival of your inbound flight. 

RECONFIRM YOUR FLIGHTS
Once your journey has commenced, onward flight times and routings may change. Please ensure you are aware of the most current status of your flights. The Airline apps are ideal for this purpose. TRAVEL INC & CRUISE INC will not be held responsible for missed onward flights.
 
SCHEDULE CHANGES BY THE AIRLINE
Any schedule or routing changes made by the airline are beyond the control of TRAVEL INC & CRUISE INC we therefore cannot be held responsible for these changes.
 
SPECIAL REQUESTS
Please advise TRAVEL INC & CRUISE INC consultant of any special requests you may have such as seating, meals, bassinets, wheelchairs etc. We will request these from the supplier or airline and are dependent on them fulfilling the service. These requests are never guaranteed and may be subject to availability and additional charges. 

HOTEL & CAR RENTAL SECURITY DEPOSITS
Most hotels globally will require a security deposit at time of check in which is usually done by placing a pre authorisation hold on your card which will be released a few days after your departure should there be no incidental charges incurred.
 
LOCAL CITY TAX
Some countries may charge a City tax which is only payable, in cash, on arrival at your hotel or on departure at the airport and cannot be paid prior to departure. Amounts vary from one city to another so please make enquiries on arrival at your destination.
 
DRIVERS LICENSE/CAR HIRE
If you are hiring a car/motorbike or any type of transportation vehicle in another country or within South Africa, you will need a valid driver's license for that category of vehicle.

• It is our recommendation that you always travel overseas with an International Driver's License obtainable from your local Automobile Association (AA) as there may be Insurance implications.

• Minimum age for car hire is 21 years old, sometimes older, depending on the country you will be driving in. There may be a maximum age limit.

• The driver of the vehicle must hold a valid credit card in their name to produce on collection of the vehicle as you will be asked to pay a deposit on the vehicle over and above the car hire charge.

• Please ensure you take out Excess Waiver Cover and any additional cover as may be necessary at the time of collection of your vehicle.

• Please specify at the time of booking if you require additional services such as a baby/child seat for the rental vehicle. Car seats are compulsory for all children under the age of 3 years in South Africa and may be mandatory in other countries.  

REFUNDS
The Airline and/or 3rd party Travel Service Providers hold any monies you have paid for their services - not TRAVEL INC & CRUISE INC, therefore refunds can take up to 6 weeks or more and will always be at the suppliers discretion. Airlines all have varying policies regarding refunds therefore TRAVEL INC & CRUISE INC cannot guarantee any refund. We will apply for the refund on your behalf but will only be able to advise the amount – if any - once this is indicated to us by the supplier. We reserve the right to charge cancellation fees as well as pass on those cancellation charges levied by the airlines and third party suppliers. Most airport taxes are not refundable and will be determined by the individual airline concerned.
 
PASSPORTS

• Please ensure your passport is valid for at least 6 months AFTER you return from your trip.

• Please ensure you have 2 - 3 consecutive blank pages in your passport when you travel.

• Dual Citizenship passport holders must carry both passports when travelling abroad. It is a Home Affairs regulation that SA Passport holders must use their valid SA passport when leaving SA and when re-entering South Africa. Your foreign passport may only be used to enter and depart your country of destination.

• Foreign Passport holders who are Permanent Residents - not a Citizen - ARE REQUIRED TO TRAVEL WITH THE ORIGINAL PERMANENT RESIDENCY CERTIFICATE OR COPY CERTIFIED WITHIN THE PAST 3 MONTHS